TERMS & CONDITIONS
These Terms & Conditions govern access to the 25/8 Print & Apparel Studio website, purchases, custom projects, design services, DTF transfer orders and other services made available by 25/8. By using the site, submitting a project request, approving a proof, paying an invoice or placing an order, you agree to the terms that apply to that activity. If a product listing, written quote, invoice, license or project agreement contains terms that are more specific, those specific terms control for that transaction to the extent of any conflict.
1. Eligibility and account responsibility
You must have legal capacity to enter into the transaction you make through the site. If you create or use an account, you are responsible for maintaining the confidentiality of your credentials and for activity conducted through your account. Information submitted to 25/8 must be accurate and current. We may take reasonable steps to verify an order, payment, identity, shipping information or authorization where fraud, chargeback, licensing or fulfillment risk is present.
2. Website use
You may use the website for lawful shopping, customer-service and project-request purposes. You may not interfere with site operation, attempt unauthorized access, introduce malicious code, scrape or exploit site content in a manner that violates applicable law or our rights, impersonate another person, or use the site to facilitate fraud or infringement. We may restrict access where reasonably necessary to protect customers, the store or our systems.
3. Product information, availability and errors
We work to present descriptions, images, sizes, colors, pricing and availability accurately, but typographical errors, inventory changes, image differences or technical errors may occur. We may correct errors before fulfillment and may cancel or contact you about an affected order. Product photos and digital mockups are representative. Screens, lighting, fabric, blank-manufacturer tolerances and printing methods can cause reasonable visual differences.
4. Orders and acceptance
An order confirmation acknowledges that we received your order; it does not prevent cancellation when there is an obvious pricing error, payment problem, suspected fraud, unavailable product, rights concern, production impossibility or other legitimate reason. If we cancel a paid order that we have not fulfilled, we will address the affected payment as required by applicable law and the applicable payment-provider rules.
5. Pricing, payment and taxes
Prices are shown in the currency presented at checkout unless otherwise stated. Taxes, shipping, rush fees, design fees, specialty materials, setup charges or other applicable charges may be added as disclosed before payment. Payment must clear before production or fulfillment when required by the applicable product or project. You are responsible for taxes or duties that the law places on the purchaser and that are not collected by us at checkout.
6. Custom, personalized and made-to-order products
Custom work is produced to customer specifications and may become noncancellable or nonreturnable after design, procurement or production begins. You are responsible for submitting accurate personalization, sizing, quantities, spelling, names, numbers, dates, colors and placement instructions. Changes requested after work begins may increase cost or delay completion and may not be possible after production has started.
7. Design services and project requests
A submitted design or custom request is a request for review, not an automatic acceptance of a project or a promise of a particular price or deadline. Scope, deliverables, revisions, timing and fees are established through the applicable product listing, quote, invoice or written project confirmation. Major changes in creative direction may be treated as new work. Detailed design-service terms are available on the Design Services page.
8. Proofs and customer approval
When we provide a proof, you must review the entire proof before approval. Approval confirms the visible content and authorizes production based on that version. You are responsible for errors that were present in an approved proof, including spelling, names, dates, numbers, layout and other supplied information, except to the extent a remedy is required by law. If our production materially differs from the approved proof, submit an Order Issue request.
9. Customer-supplied content and authorization
By supplying artwork, logos, photographs, fonts, school or team marks, company marks, characters, names or other content, you represent and warrant that you have the rights and permissions necessary for 25/8 to use the material for your requested project. You grant us a limited license to reproduce, resize, edit, convert, store and otherwise process the content only as reasonably necessary to evaluate, design, proof, manufacture and fulfill the order. We may request authorization documents or decline content that appears to violate intellectual-property, privacy, publicity or other rights.
10. 25/8 intellectual property
The 25/8 name, original brand elements, site content, original artwork, graphics, layouts, templates, methods and other protected material remain owned by 25/8 or its licensors unless a written agreement expressly states otherwise. Buying a physical product does not automatically transfer reproduction rights, source files or copyright. Additional rules are described in our Intellectual Property and Licensing Agreement pages.
11. Production tolerances
Apparel and print production involve physical materials and equipment. Reasonable variations can occur in garment measurements, fabric shade, image placement, print dimensions, transfer appearance and color. Digital previews are not calibrated physical samples unless we expressly say otherwise. A variation is not automatically a defect merely because it is within normal production or manufacturer tolerances. Material deviations from an approved specification will be reviewed under our Satisfaction Guarantee.
12. DTF transfers and customer application
DTF transfers must be stored, handled and applied using appropriate equipment, temperature, time, pressure, peeling and post-press procedures for the substrate. Application performance can be affected by the heat press, pressure distribution, garment coatings, fabric composition, moisture, operator technique and care practices. 25/8 is responsible for qualifying defects in transfers we produce, but cannot guarantee results caused by incorrect application, incompatible substrates, uncalibrated equipment, misuse or failure to follow provided instructions. If you believe the transfer itself is defective, stop using the affected batch and submit an Order Issue request with photos and application details.
13. Shipping, address accuracy and carriers
You are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if a correction is needed; an address change cannot be guaranteed after fulfillment begins. Carrier transit dates are estimates unless the carrier expressly offers a guaranteed service. Delays, scans and delivery events controlled by a carrier are outside our direct control, but we will provide reasonable assistance with qualifying shipping issues. Additional details are on our Shipping & Delivery page.
14. Cancellations, returns, refunds and remedies
Eligibility depends on the product and the stage of work. Custom, personalized, made-to-order and digital products have different rules from eligible ready-to-wear goods. Do not send an item back without authorization. If something is wrong with an order, use the Order Issue process first so we can determine whether correction, reprint, replacement, store credit, partial refund, full refund or another remedy is appropriate. See Returns & Refunds and Satisfaction Guarantee.
15. Promotions, discounts and gift offers
Promotions may have eligibility requirements, exclusions, expiration dates, quantity limits or restrictions on combining offers. Unless stated otherwise, a discount has no cash value and cannot be applied retroactively to a completed order. Verified student, military or first-responder offers are not active unless the store displays an active offer and verification method.
16. Digital products
Digital downloads and design files are licensed, not sold with unlimited intellectual-property rights. Access, use, copying, sharing and commercial-use rights are controlled by the product listing and any applicable license. Because digital goods can be accessed immediately, they are generally not returnable after delivery or access except where required by law or where the delivered file is materially defective and we cannot provide a reasonable correction.
17. Communications
By providing an email address or other contact information for an order or request, you authorize transactional communications reasonably necessary to process that transaction, such as proof requests, order updates, support messages and shipping notices. Marketing communications are handled separately under applicable consent rules and our Privacy Policy.
18. Third-party services and links
The store may use or link to third-party payment processors, carriers, verification services, social networks or other services. Their services are governed by their own terms and privacy practices. 25/8 is not responsible for third-party systems beyond the extent required by applicable law, but we remain responsible for our own obligations to you.
19. Disclaimer of warranties
Except for express promises stated in these terms, the Satisfaction Guarantee, a product listing or a written agreement, and except for rights that cannot lawfully be excluded, the site and services are provided on an “as available” basis. We do not promise uninterrupted website availability, that every creative concept will meet a subjective preference before revision, or that third-party carriers or platforms will operate without interruption.
20. Limitation of liability
To the maximum extent permitted by applicable law, 25/8 will not be liable for indirect, incidental, special, exemplary or consequential losses arising from use of the site, delay, loss of opportunity or third-party service interruption when such losses were not reasonably within our control. Nothing in these terms excludes or limits liability that applicable law does not allow us to exclude or limit. Any transaction-specific limitation in a written agreement controls where lawful.
21. Indemnification for customer-provided content
To the extent permitted by law, you agree to be responsible for claims, losses or reasonable costs caused by your breach of the representations you make about customer-supplied content, including a claim that material you directed us to reproduce infringes another party’s rights. This does not require you to indemnify 25/8 for our own independent misconduct.
22. Events outside reasonable control
Neither party is responsible for delay caused by events that could not reasonably be controlled, such as severe weather, widespread carrier disruption, utility or internet outages, disasters, governmental restrictions, labor disruptions, supply interruptions or similar events. We will use commercially reasonable efforts to communicate material delays and resume performance when feasible.
23. Changes to these terms
We may update these terms for future use of the store. The version in effect when you place an order generally governs that order unless a later change is required by law or you agree to the change. Material project-specific changes will be communicated through the applicable quote, invoice or written agreement.
24. Severability, waiver and entire agreement
If a provision is found unenforceable, it will be limited or removed only to the extent necessary and the remaining terms will continue to apply. Failure to enforce a provision once is not a waiver of future enforcement. These terms, together with the policies, product listing, quote, invoice, license and written project terms that apply to your transaction, form the agreement for that transaction.
25. Applicable law and mandatory consumer rights
These terms are governed by applicable law. Nothing in them removes consumer rights, refund rights, warranties or remedies that cannot legally be waived. Any dispute will be handled in accordance with applicable law and any transaction-specific written agreement that lawfully applies.
26. Contact
Questions about these terms can be sent to legal@258apparelstudio.com. Order-specific problems should be submitted through the Order Issue form so the support team receives the information needed to investigate.
