SHIPPING & DELIVERY
This policy explains how 25/8 handles order processing, shipment preparation, tracking and delivery support. Production time and carrier transit time are separate. A custom or made-to-order item must be produced before it can enter the carrier network.
1. Processing and production
Ready-to-ship products are prepared as quickly as reasonably possible. Custom apparel, personalized products, design-dependent orders and DTF transfers may require additional production time. Any timeframe shown on a listing, quote or checkout page is an estimate unless 25/8 expressly confirms a guaranteed deadline in writing.
2. Event dates and rush requests
If an order is tied to an event, school activity, game, reunion, pop-up or other fixed date, tell us before placing or finalizing the order. A customer-entered event date does not automatically create a guaranteed delivery commitment. Rush service is offered only when specifically accepted and may involve additional fees or limited product options.
3. Shipping rates and carrier estimates
Available shipping methods and charges are displayed at checkout when applicable. Carrier transit estimates begin after the carrier accepts the shipment and are separate from 25/8 production time. Carrier estimates are not guaranteed delivery dates unless the selected carrier service expressly provides a guarantee.
4. Tracking
When tracking is available, it is generally sent electronically after fulfillment. A tracking number can be created before the carrier performs its first scan, so an initial delay between label creation and visible movement is not necessarily a delivery problem.
5. Address accuracy
You are responsible for providing a complete and accurate shipping address, including apartment, suite, unit and postal information. Contact us immediately if a correction is needed. We cannot guarantee an address change after fulfillment begins or after a package enters the carrier network.
6. Returned-to-sender packages
If a package is returned because the address provided was incomplete, incorrect, refused or otherwise undeliverable for a reason not caused by 25/8, we may require confirmation of the correct address and payment of additional shipping before reshipment. If the return resulted from a 25/8 addressing error, we will review the order for an appropriate remedy.
7. Carrier delays and service interruptions
Weather, peak-volume events, transportation disruptions, carrier staffing, natural disasters, governmental actions and other events outside our direct control can delay transit. We will provide reasonable assistance, but we cannot control carrier operations or guarantee scans and route timing once a package is in the carrier’s possession.
8. Lost, missing or misdelivered packages
If tracking shows unusual delay, loss or delivery that you cannot locate, first verify the shipping address and check common delivery locations or household members. Then submit the Order Issue form. A carrier trace, investigation or claim may be required before a final resolution is available.
9. Damaged shipments
Keep the damaged item, packaging and shipping label long enough to photograph them. Submit clear photos through a shareable link or email attachments after filing an Order Issue. Carrier documentation may be needed to support a claim.
10. Split shipments
An order may be divided into more than one package when products have different production schedules, fulfillment locations or availability. If an order is intentionally split, tracking information may be issued separately for each package.
11. Local pickup, if offered
Local pickup is available only when shown as an active order option or specifically arranged in writing. Do not travel to a pickup location until the order has been confirmed ready. Pickup availability, identification requirements and holding periods may vary by order.
12. International shipping, duties and restrictions
If international shipping is offered for a particular destination, customs duties, import taxes, brokerage fees, prohibited-item rules and local delivery requirements may apply. Unless checkout or law states otherwise, charges imposed by the destination country are the customer’s responsibility.
13. Contact
For a delivery problem tied to an existing order, use the Order Issue form. For a shipping or delivery support question, contact customerservice@258apparelstudio.com.
